SoulSea Botanicals – Return, Refund, and Exchange Policy


30-Day Return Policy

Your satisfaction is essential at SoulSea Botanicals. We offer a 30-day return policy for products that may not meet your expectations.


Return Guidelines:

  1. Time Frame: Return products within 30 days of the original purchase date.
  2. Product Condition: Items must be in their original, unopened, and unused state, including packaging.
  3. Proof of Purchase: A valid receipt or proof of purchase is necessary.
  4. Return Shipping: Customers bear the cost of return shipping, which is non-refundable.
  5. Exclusions: Due to health and safety reasons, opened or used products cannot be returned.
  6. Damaged or Incorrect Items: Immediately contact us if you receive damaged or incorrect items.

Refund Policy:

  • Eligibility: Refunds are processed upon the inspection and approval of the returned item.
  • Refund Process: Approved refunds are issued to the original method of payment.
  • Timing: Refunds are typically processed within 7-10 business days after receiving the returned item.
  • Shipping Costs: Original shipping fees are non-refundable, and return shipping costs may be deducted from your refund.

Exchange Policy:

  • Eligibility for Exchange: If you prefer an exchange over a refund, let us know. Exchanges are subject to the same conditions as returns.
  • Process: Once the returned item is received and inspected, we will ship the exchange item.
  • Availability: Exchange is subject to the availability of the requested item.
  • Additional Costs: If there is a price difference, you will be either refunded the difference or required to pay the additional amount.

How to Initiate a Return or Exchange:

To begin a return or exchange, please contact us at:

Include your order number and the reason for return or exchange.


Questions?

For any questions about our return, refund, or exchange policies, our customer service team is ready to assist you.


At SoulSea Botanicals, we are committed to ensuring that your experience with our products is fulfilling and enjoyable. Thank you for trusting us with your natural well-being journey.